OpenMaid Cancellation Policy

At OpenMaid, we are committed to delivering high-quality service and value your time. To maintain reliability for both clients and our cleaning team, we require that you agree to the following terms when booking our services.

1. Cancellations by Client

  • Clients must cancel at least 24 hours before the scheduled cleaning to avoid fees.

  • Any appointment cancelled within 24 hours of the scheduled cleaning will incur a $40 cancellation fee.

  • If access to the property is denied at the time of service (lockout) or the cleaner arrives and cannot enter, this will be treated as a cancellation without notice and the full service cost may apply.

2. Rescheduling by Client

  • Clients may request to reschedule at least 48 hours in advance without incurring fees (when possible).

  • Rescheduling with less than 48 hours’ notice may incur a 50% rescheduling fee of the total service cost.

  • Same-day rescheduling requires client approval and may be subject to fees equivalent to cancellation, depending on time and logistical impact.

3. Cancellations or Rescheduling by OpenMaid

  • If OpenMaid must cancel or reschedule a cleaning without reasonable notice, we will offer a discount on your next service (specifically, our referral service) or credit toward a future appointment as compensation.

  • We will notify clients as soon as possible in such cases and provide options for rescheduling.

4. Missed Appointments & Lockouts

  • If the cleaner arrives on time but cannot access the property, or if the client is not present when agreed, a full service fee may be charged.

  • Please ensure keys, codes, or gates are accessible ahead of the appointment time.

5. Recurring Services

  • For clients with recurring bookings: if cancellation or rescheduling of a recurring service is required, notice should be given 48 hours in advance to avoid fees.

  • Termination of ongoing service plans may require notice (for example, at least 30 days) before the next billing cycle.

6. Refunds & Credits

  • Cancellation fees or rescheduling fees may be waived in cases of emergency, illness, or other extenuating circumstances at management’s discretion.

  • Credits for cancelled or rescheduled appointments are non-transferable unless otherwise stated.

7. Payment Policy

  • Payment in full is due prior to or at the time of service unless otherwise arranged.

  • Invoices for cancellation or rescheduling fees will be sent to the invoice address/email on file if fees apply.

8. Additional Terms

  • Special requests (extra services, add-ons) must be communicated before the appointment. Once the cleaner is on site, changes may not be possible or may incur extra charges.

  • Clients are encouraged to ensure property is reasonably prepared (e.g. pick up clutter) so the cleaning team can focus on the agreed service.

If you like, I can format this policy into a branded one-page PDF for OpenMaid, ready to send to clients.